Refund policy

Return Policy - Start a return here

We’re so grateful you chose to shop with Blue Magnolia! We want you to love everything you order, but if something isn't quite right, we're here to help.

Eligible returns are accepted for store credit only. Once your return is approved, your store credit will be added directly to your customer account and can be used anytime online or in-store.

Returns

Returns and exchanges must be initiated through our Return Portal within 14 days of delivery. For local pickup orders, the 14-day return window begins on the order date.

To be eligible for return, items must be unworn, unwashed, have all original tags attached, and be free of stains, odors, pet hair, or damage. Returns that do not meet these requirements or are received outside the return window will not be accepted.

We do not issue refunds to the original form of payment.

Exchanges

Need a different size or color? You can request an exchange through our Return Portal.

Once your return is received and approved, we'll process your exchange based on current inventory availability. Exchange items are not reserved while your return is in transit. If your requested item is no longer available, store credit will be added to your customer account for the value of your return.

Standard shipping charges apply to replacement exchange orders.

Redo Return Coverage

For $2.99 at checkout, you can add optional Redo Return Coverage to your order.

Redo includes:

  • Free return shipping within 14 days

  • A quick, self-service return portal

  • An easier return experience

Coverage must be added at checkout and does not cover shipping for replacement exchange items.

Final Sale

The following items are final sale and cannot be returned or exchanged:

  • Accessories

  • Jewelry

  • Intimates

  • Hats

  • Gift Cards

  • Seasonal & Holiday merchandise

  • Any item ending in $.50

Shoes must be returned unworn and in their original box.

Shipping

Return shipping is the customer's responsibility unless Redo Return Coverage was purchased.

Original shipping charges are non-refundable.

Please double-check your shipping address before placing your order. Customers are responsible for providing the correct shipping information at checkout. Once an order has shipped, we cannot change or redirect the shipping address.

After your package has been accepted by the shipping carrier, any delivery issues must be handled directly with the carrier. We recommend using a tracked shipping service, as we are not responsible for lost or stolen return packages.

Processing & Cancellations

Please allow 3–5 business days after your return is received for processing. Once approved, your store credit will automatically be added to your customer account.

Orders cannot be canceled once placed. If your order has not yet shipped, please contact us as soon as possible. We may be able to issue store credit before shipment.

Local Pickup

Local pickup hours are Monday–Friday, 11:00 AM–4:00 PM.

The 14-day return window begins on the order date, not the pickup date.

Questions?

Email us anytime at hello@bluemagnoliaclothingco.com during store hours.

Return Address:
Blue Magnolia Clothing Co.
612 N Eisenhower Dr.
Beckley, WV 25801