To make holiday shopping a little easier, we're extending our return window for the holiday season!

• Any purchases made between November 15 and December 31 may be initiated for return through January 15.
  
• All standard return eligibility requirements still apply.
  
• Holiday-specific merchandise purchased beginning November 15 is considered final sale, with the exception of size exchanges outlined below**
  
  Holiday Merchandise Exchanges: Holiday-specific merchandise purchased beginning November 15 is final sale and is not eligible for returns or store credit. However, we are happy to offer an exchange for a different size of the exact same product, based on inventory availability. Holiday merchandise cannot be exchanged for a different style, color, or item.

START A RETURN HERE

To start a return, please use our online return portal. Returns must be initiated and postmarked within 14 days of delivery. For local pickup orders, the 14-day return window begins on the order date.

We do not issue refunds to the original form of payment.

Items must be unworn, unwashed, with original tags attached. Returns received outside of the return window or that do not meet these requirements will not be accepted.

Customers who purchase Redo Return Coverage may receive additional return benefits as outlined during checkout and in the return portal.

Returns mailed without first being initiated through our return portal may be refused if they do not meet return requirements.

Please note: Return labels provided through our Customer Portal are valid for 7 days and must be used within that timeframe. Once the 7 days have passed, the label will expire.

Return Frequency: We reserve the right to apply a 20% restocking fee to returns from customers with a high volume of returns. If applicable, this fee will be deducted from the store credit issued for the return.

Return address:
Blue Magnolia Clothing Co.
612 N Eisenhower Dr.
Beckley, WV 25801

START AN EXCHANGE HERE

Need a different size or color? Exchanges can be requested through our return portal within 14 days of delivery.

Standard shipping charges apply to replacement exchange orders.

Once you initiate an exchange, a shipping invoice will be sent for your replacement order. Your exchange item will only be placed on hold once the shipping invoice has been paid. Once we receive and approve your original return, the hold will be released and your replacement order will ship.

Please note: If the shipping invoice is not paid, your requested exchange item will not be reserved. It may sell out before we receive your return, in which case the exchange order may be canceled and store credit will be issued to your customer account for the value of your return.

If you'd rather not wait, you're welcome to place a new order and return the original item for store credit once it is received.

Want a little extra peace of mind? For just $2.99 at checkout, you can add Redo Return Coverage to your order.

Redo Return Coverage includes FREE returns and exchanges within 14 days of delivery, along with access to an easy self-service return portal that lets you start a return or exchange in just a few clicks.

Coverage is completely optional and *must be added at checkout.

Please note: Return labels provided through our Customer Portal are valid for 7 days and must be used within that timeframe. Once the 7 days have passed, the label will expire.

The following items are final sale and cannot be returned or exchanged:

• Accessories
• Jewelry
• Intimates
• Hats
• Gift Cards
• Seasonal & Holiday merchandise (purchased beginning November 15, with size-exchange exceptions outlined above)
• Any SALE ITEM (or item ending in $.50 at the time of purchase)

Shoes must be returned unworn and in their original box.

Ineligible returns will be refused and sent back to the customer at their expense.

Return shipping is the customer's responsibility unless Redo Return Coverage was purchased.

Original shipping charges are non-refundable.

Please double-check your shipping address before placing your order. Customers are responsible for providing the correct shipping information at checkout. Once an order has shipped, we cannot change or redirect the shipping address.

**Once a package has been accepted by the shipping carrier, Blue Magnolia is no longer responsible for its delivery, delays, loss, or theft. Any delivery issues must be handled directly with the shipping carrier. 

If not using our Customer Portal, we recommend using a tracked shipping service for all returns and keeping your tracking information until your return has been received and processed.

Orders cannot be canceled once placed.

If an order has not yet shipped, please contact us immediately. 

Please allow 3-5 business days for processing once your return is received.

Approved store credit will be added directly to your customer account.

Simply sign in using the same email address associated with your account at checkout, and your available store credit will appear as a payment option.

Local pickup orders must be picked up during pickup hours:

Monday–Friday, 11:00 AM–4:00 PM

The 14-day return window begins on the date the order is placed, not the pickup date.

You may also bring returns/exchanges back during those hours with the same 14 day window.

We're always happy to help!

Please email hello@bluemagnoliaclothingco.com 

Blue Magnolia Clothing Co.
612 N Eisenhower Dr. 
Beckley, WV 25801